DELIVERY METHOD AND COSTS:
We only deliver orders to Finland, Åland Islands, the rest of Europe and the United States. The delivery of orders is arranged by Suomen Posti, Matkahuolto. Delivery is free of charge to the customer if the destination is Finland. Separate postage will be added to orders outside Finland and to the Åland Islands.
The most common order processing times, depending on the order and order date, are 1-2 business days. After processing the order, the shipment can be picked up within 2-5 business days of delivery of the order. Delivery of custom clothing only 3-6 weeks. When filling in the order form, the customer insures the address information as correct.
Åland, Rest of Europe and the United States:
The most common order processing times, depending on the order and order date, are 1-2 business days. After processing the order, the shipment can be picked up within 7-14 business days of the order's delivery. We cannot manufacture and deliver custom clothing outside Finland. When filling in the order form, the customer insures the address information as correct. We are not responsible for delays caused by force majeantity or for indirect disadvantages caused by delays.
Products are ordered online by moving products to the shopping cart and filling in the order form with your own contact information. The order is paid for using the payment methods in use. After a successful order, an order confirmation will be sent to your email. To send confirmation messages, you must provide an email address when ordering. When the order form arrives, we process the order and send the product to the stated postal address. The telephone number is collected only for sending a postal arrival notification.
All customer data is treated confidentially. The contact information in demand in connection with the order is not used for purposes other than order delivery or to investigate any ambiguities that occur in the order. When ordering from an online store, you are required to familiarise yourself with and commit to the terms of delivery in force at any time.
EXCHANGE AND RETURN TERMS:
You have the right to exchange or return all or part of your order within 14 days of receiving your order in accordance with the Finnish Consumer Protection Act. The right of return applies only to unused and marketable products in original condition, the return of which has been notified to us within 14 days of receiving the order. Custom products do not have the right to exchange or return because they are manufactured according to the dimensions provided by the customer. We will give instructions on how to take measurements by email. The customer measures himself and confirms that his measurements are correct. The exchange/refund is paid to the customer. Once the return has arrived at the warehouse, the price of the product will be credited to the customer's account in full.
WHEN RETURNING/CHANGING YOUR DELIVERED ORDER:
Fill in the contact form/return notification at the bottom of the page. In your return notification, enter your customer number (#nro found in the order confirmation sent to the email), your name and contact information for refunding the money. Also, add information about whether to return or replace the product you purchased.
After we process your return notification, you will receive a confirmation notification in your email. Once you have received the confirmation email, you can take the returned product to the post office/parcel machine.
If the product does not match your order, you must notify us of the error/return within 14 days of arrival. Follow the return terms and fill in the return notification at the bottom of the page. If the package has been damaged/lost in the mail or during transport, a complaint must be made immediately to the post office. The company is not liable for damages damages damaged in the transport of mail. Possible faults or errors will be investigated and a suitable solution will be found. In the event of a fault, consumer customers are assisted by consumer advice (kkv.fi/kuluttajaneuvonta) and ultimately it is possible to refer the matter to the Consumer Disputes Board (kuluttajariita.fi).
Fill in the return notification below after reading the return instructions above.
In the message field, paste your customer number (#nro in the order confirmation sent to the email), your name and contact information for refunding the money. Also, add information about whether to return or replace the product you purchased.