COMMON TERMS
100% money-back guarantee. 14-day exchange and return right to arrive at your order(s). You'll get your money back when you return the product intact and neatly packaged. Valid from 08.11.2020
DELIVERY METHOD AND COSTS:
We only deliver orders to Finland, Åland Islands, the rest of Europe and the United States. The delivery of orders is arranged by Suomen Posti, Matkahuolto. Delivery is free of charge to the customer if the destination is Finland. Separate postage will be added to orders outside Finland.
DELIVERY TIME:
Finland:
The most common order processing times, depending on the order and order date, are 1-2 business days. After processing the order, the shipment can be picked up within 2-5 business days of delivery of the order. Delivery of custom clothing only 3-6 weeks. When filling in the order form, the customer insures the address information as correct.
Åland, Rest of Europe and the United States:
The most common order processing times, depending on the order and order date, are 1-2 business days. After processing the order, the shipment can be picked up within 7-10 business days of the order's delivery. We cannot manufacture and deliver custom clothing outside Finland. When filling in the order form, the customer insures the address information as correct. We are not responsible for delays caused by force majeantity or for indirect disadvantages caused by delays.
ORDERING:
Products are ordered online by moving products to the shopping cart and filling in the order form with your own contact information. The order is paid for using the payment methods in use. After a successful order, an order confirmation will be sent to your email. To send confirmation messages, you must provide an email address when ordering. When the order form arrives, we process the order and send the product to the stated postal address. The telephone number is collected only for sending a postal arrival notification.
DISCLOSURE:
All customer data is treated confidentially. The contact information in demand in connection with the order is not used for purposes other than order delivery or to investigate any ambiguities that occur in the order. When ordering from an online store, you are required to familiarise yourself with and commit to the terms of delivery in force at any time.
PAYING:
Products are ordered online by moving products to the cart and filling in the order form with your own contact information. The order is paid for using the payment methods used by the online store (Payment intermediary: Checkout Finland Oy or Stripe credit cards).
The payer is Piece Of Jeans Oy/Moona Kansanen. Do not close or reload the payment verification page until the page has been completed. After a successful order, you will receive a confirmation email. Also check your spam. To send confirmation messages, you must provide an email address when ordering.
The use of the service and online store does not require registration. When the order form arrives, we process the order and send the product to the stated postal address. The phone number is collected to send postal parcel arrival notifications.
1. Checkout Finland
2. Credit cards and American Express
PAYMENT METHODS:
Online payment buttons for online banks You can pay for an order via the online payment button of any Finnish bank. When you have usernames provided by your bank and are about to pay for your online purchases, you will be transferred from our online store website to your bank for a while and pay for the products of your choice directly from your own account. Checkout Finland Oy is the payment intermediary, which takes care of the payment brokerage of our online store.
Read more: Checkout.fi/materiaalit/maksuehdot/
Card payments PayPal (Visa, Visa Electron and MasterCard and American Express)
Paying with a payment card in our online store is effortless and safe. Checkout Finland Oy is responsible for card payments in our online store. During a payment transaction, credit card information is always processed on a secure network connection. Card numbers are not stored in the information systems of the online store or Checkout Finland Oy. PayPal, the customer can pay either using the balance of the PayPal account or payment cards Using the contact details of the
payment intermediary:
Checkout Finland Oy
Business ID 2196606-6
Eteläpuisto 2 C, 33200 Tampere
Email: asiakaspalvelu@checkout.fi
Phone: 0800 552 010 (0,00 €/min+date) Mon–Sun 6–23 checkout.fi/ Credit cards Includes credit card payments for all Visa, Visa Electron, Business Eurocard and Mastercard cards and American Express. When ordering, Nets checks the applicability of the online store to credit card payments. The Nets review takes 2-4 weeks.
INVOICE AND PART PAYMENT METHODS:
Select Checkout Finland (if you have Finnish bank) as the payment intermediary and select OP invoice, Collector Bank or Jousto as one of the invoice and installment methods.
OP invoice Buy
invoice is a reliable and secure payment method offered by OP for buying online. You will receive the invoice by post to your home and at least 30 days of payment time. You can pay at once or flexibly in batches. The minimum amount is EUR 50.
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For persons aged 20 years and over living in Finland who have a Finnish personal identity code
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of 50–5000 € for purchases The nominal interest rate on the first payment is
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fixed at 14.95% The
lender is OP Corporate Bank Plc.
Consumers' questions are answered by financial customer service: kuluttajarahoitus@op.fi
Flexibility invoice and part payment is a domestic service with which you make your purchases quickly and safely. Flexibility is intended for individuals who have handled their financial business properly. With flexibility, you get 30 days of interest-free payment time. A billing supplement of €2.90 will be added to the purchase. Once you receive the invoice, you can decide whether to pay it in full or in parts. With the installment you can pay for your purchases in up to 36 instalments, starting at €9.90/month. The cost of the flexibility part payment is 3,90€/month and 19,90% credit rate. You can pay for purchases of 30-3000 euros with Jousto. Buying with flexibility is safe. In the first purchase, you will make strong electronic identification. As a returning customer, you can easily identify yourself with a disposable code sent to your phone. With each purchase, we make a real-time and automated credit decision. A payment transaction and data transmission are always made in a secure context. The invoice will be delivered by e-mail. Aurajoki Nordic Oy acts as the credit issuer. Read more about Flexibility at jousto.com.
Collector Bank
Offers the possibility to pay by invoice in cooperation with Collector Bank AB. When you choose an invoice as your payment method and you are granted the option to invoice, you will receive the ordered products before you pay for them. More information: www.collector.fi Customer service in matters related to invoices we can be reached
by contact form or email on the website pieceofjeans@outlook.com
MOBILE PAYMENT METHODS: PIVO
Pivo payment is a payment method where the Pivo app can be used to pay for purchases and services in the online store by bank transfer from your account, card payment from your card or using a credit line provided by your partner. The Pivo service is an app that can be downloaded to your mobile device, where you can use the services provided by Pivo or its partners, as well as payment and financial management services. The use of the Pivo service is free of charge. Service provider Pivo Wallet. For more www.pivo.fi, the Transfer Transfer payment method provides the consumer with easy payment in the online store. The consumer chooses the Transfer payment method, enters their phone number and accepts their purchases on the phone using a mobile application that supports the transfer. The transfer uses automatia's payment system. For more information, siirto.fi
Mobilepay
MobilePay Online, you can quickly and conveniently pay for purchases in your online store. MobilePay is a completely free app for the consumer and is available to all bank customers. The app can be downloaded from the smart device's app store. Easy payment: You can pay for purchases by entering a phone number and accepting in the MobilePay app. Making payments is convenient: The phone is usually easier to access than payment cards, paying is faster More information: mobilepay.fi
ORDER AND PAYMENT CONFIRMATION:
For an e-commerce subscription to log in to the system, payment must be completed without closing the browser too soon. After a successful order, an order confirmation will be sent to your email immediately. To send confirmation messages, you must provide an email address when ordering. Troubles with paying? Send an email to pieceofjeans@outlook.com and log "problems paying" as the title. In the message, enter the details of your payment that you can find on your bank statement. Especially important is the invoice reference number, which allows us to trace the status of your purchase.
DISCLOSURE:
All customer data is treated confidentially. The contact information in demand in connection with the order is not used for purposes other than order delivery or to investigate any ambiguities that occur in the order. When ordering from an online store, you are required to familiarise yourself with and commit to the current Data Processing (GDPR) data processing, you can read more in the Privacy Policy.
EXCHANGE AND RETURN TERMS:
You have the right to exchange or return all or part of your order within 14 days of receiving your order in accordance with the Finnish Consumer Protection Act. The right of return applies only to unused and marketable products in original condition, the return of which has been notified to us within 14 days of receiving the order. Custom products do not have the right to exchange or return because they are manufactured according to the dimensions provided by the customer. We will give instructions on how to take measurements by email. The customer measures himself and confirms that his measurements are correct. The exchange/refund is paid to the customer. The customer pays the shipping costs for returning/changing products (Mail: 1,5 € - 4,90 €, when targeting Finland) . Once the return has arrived at the warehouse, the price of the product will be credited to the customer's account in full.
WHEN RETURNING/CHANGING YOUR DELIVERED ORDER:
Fill the contact form/return notification at the bottom of this page. In your return notification, enter your customer number (#nro found in the order confirmation sent to the email), your name and contact information for refunding the money. Also, add information about whether to return or replace the product you purchased.
After we process your return notification, you will receive a confirmation notification in your email, which still contains detailed instructions for return. Once you have received the confirmation email, you can take the returned product to the post office/parcel machine.
Price will be refunded once the returned product has arrived back and found to be fit for sale. The fee should be visible within 7 business days of it being posted. In case of exchange, the new product will be delivered to the post office after the return has arrived.
PROBLEM SITUATIONS:
If the product does not match your order, you must notify us of the error/return within 14 days of arrival. Follow the return terms and fill in the return notification at the bottom of the page. If the package has been damaged/lost in the mail or during transport, a complaint must be made immediately to the post office. The company is not liable for damages damages damaged in the transport of mail. Possible faults or errors will be investigated and a suitable solution will be found. In the event of a fault, consumer customers are assisted by consumer advice (kkv.fi/kuluttajaneuvonta) and ultimately it is possible to refer the matter to the Consumer Disputes Board (kuluttajariita.fi).